Send us an email

Have you forgotten your password, having technical difficulties, or just looking for a helping hand? Send our friendly customer support team an email.

Please note our customer support team endeavour to respond to all email enquiries within 48 hours. However, if you require immediate support we recommend contacting Mater Lotteries via phone.
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Our guide to Mater Lotteries

Check out our FAQs to see if we can help you out. Otherwise, we're always happy to chat.

Forgot your password?

Having trouble remembering your password? No sweat. Easily reset your password online.

Talk to our support team

Looking for more help? If you'd prefer to chat to someone, please phone us on our details below.

Australia

Free Call (within Australia)

New Zealand

Free Call (within New Zealand)

International

Support Call Centre Hours

Monday – Friday 8:00am – 8:00pm AEST
Saturday 8:00am – 12:00pm AEST
Sundays & Public Hol – Closed
On Draw close dates, phone lines close at 5pm AEST

Street Address

620 Stanley St,
Woolloongabba, Queensland,
Australia, 4102

Postal Address

Locked Bag 2000, Coorparoo DC, QLD 4151