Customer Support

Send us an email

Have you forgotten your password, having technical difficulties, or just looking for a helping hand? Send our friendly customer support team an email.

Please note our customer support team endeavour to respond to all email enquiries within 48 hours. However, if you require immediate support we recommend contacting Mater Lotteries via phone.
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Support Call Centre Hours

Monday – Friday 8:00am – 8:00pm AEST
Saturday 8:00am – 12:00pm AEST
Sundays & Public Hol – Closed
On Draw close dates, phone lines close at 8pm AEST

Street Address

620 Stanley St,
Woolloongabba, Queensland,
Australia, 4102

Postal Address

Locked Bag 2000, Coorparoo DC, QLD 4151